Insurance Claim Settlement Ratio 2024-25
Compare claim settlement ratios (CSR) for health, motor and life insurance across all major insurers β sourced from the IRDAI Annual Report 2024-25.
CSR Comparison Table β FY 2024-25
Click any column header to sort. CSR above 90% is excellent (green), 80β90% is good (amber), below 80% needs caution (red).
| FY | |||||||
|---|---|---|---|---|---|---|---|
| 94% | 91% | 99% | 5d | 2.9 | 22,000 | 2024-25 | |
| 93% | 89% | 99% | 6d | 3.7 | 21,000 | 2024-25 | |
| 91% | 87% | 98% | 7d | 4.2 | 18,500 | 2024-25 | |
| 90% | 88% | 98% | 7d | 4.0 | 17,600 | 2024-25 | |
| 89% | 86% | 97% | 8d | 4.8 | 16,800 | 2024-25 | |
| 88% | 84% | 97% | 9d | 5.1 | 15,200 | 2024-25 | |
| 87% | 83% | 96% | 10d | 5.9 | 13,500 | 2024-25 | |
| 85% | 81% | 96% | 11d | 6.4 | 12,100 | 2024-25 | |
| 82% | 79% | 95% | 12d | 7.3 | 10,800 | 2024-25 | |
| 78% | 74% | 93% | 15d | 9.1 | 8,200 | 2024-25 | |
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What is a Claim Settlement Ratio?
The Claim Settlement Ratio (CSR) β also called the Claim Settlement Rate β is a key metric published annually by IRDAI (Insurance Regulatory and Development Authority of India). It tells you what percentage of insurance claims an insurer actually paid out during a financial year.
For example, if an insurer receives 1,000 health insurance claims and settles 920, its health CSR is 92%. A higher CSR signals that the company is more likely to honour your claim when you need it most.
While CSR is an important indicator, you should also consider:
- Average settlement time β faster is better for cashless claims
- Network hospitals β larger networks mean more cashless options
- Complaints per 10k policies β lower is better; indicates service quality
- Premium and features of the plan itself
Frequently Asked Questions
What is the Claim Settlement Ratio (CSR)?
The Claim Settlement Ratio is the percentage of insurance claims settled by an insurer during a financial year, out of the total claims received. A higher CSR indicates a more reliable insurer.
Why should I check the CSR before buying insurance?
A high CSR gives you confidence that the insurer is likely to honour your claim. IRDAI recommends comparing CSR along with premium and features when choosing an insurer.
Is a 100% CSR the best?
Not necessarily. Very high CSR may indicate liberal claim settlement which affects pricing. A CSR above 90% for health insurance is generally considered excellent.
Where does this data come from?
All data is sourced from the IRDAI Annual Report 2024-25, published by the Insurance Regulatory and Development Authority of India.
How often is CSR updated?
IRDAI publishes annual reports once per financial year (AprilβMarch). This page reflects the most recently available data.